Refund policy

Last updated: November 2026

We want every part to fit the first time. If you're unsure, send us your VIN or chassis code before you order and we'll confirm the part number. It's free.

1. All sales are final

All sales are final and we generally do not accept returns. We may approve a return at our discretion, case by case. It depends on the product, its condition and whether we can reasonably resell it. Approved returns must be new, unused, uninstalled, unmodified, complete and in the original packaging.

  • Refund to your original payment method: a 40% restocking fee applies.
  • Store credit: in some cases an approved return may receive 100% of the product value as store credit, with no restocking fee.

For approved discretionary returns, you pay the return shipping and the original shipping charge isn't refundable. Please contact us before sending anything back. Returns sent without authorization can't be accepted.

2. Wrong part or doesn't fit as listed (our error)

If we shipped the wrong part, or a part doesn't fit the vehicle it was listed for when you bought it, we'll exchange it for the correct part when it's in stock. If we can't supply the correct part, we'll refund it in full. When the mistake is ours, we cover the reasonable cost of returning the wrong item and shipping the correct one. Contact us within 7 days of delivery with your order number, your VIN or chassis code, and photos. The part must be uninstalled and unused. See our Fitment Guarantee.

3. Damaged in transit

Inspect your order when it arrives. Report shipping damage within 48 hours of delivery with photos of the item and the packaging, and keep all packaging until the claim is settled. Freight items (engines, glass, bumpers): note any damage on the carrier's delivery receipt before signing, photograph it, and tell us the same day. That record is required for a freight claim.

4. Defective parts: warranty

  • Standard parts: 1-year limited warranty against manufacturing defects from the date of purchase.
  • Parts made by Cruiser Worx (ladders, roof racks, bumpers, lift components and other in-house products): lifetime limited warranty against manufacturing defects.

The warranty doesn't cover normal wear and tear, accidents, improper installation, modifications, misuse, abuse, overloading, or use beyond the product's design or capacity. Where applicable, parts must be installed by a qualified technician or facility, and we may ask for proof such as an invoice or work order. Warranty items must be returned to us for inspection before a replacement or other resolution is approved.

5. How to start a return, exchange or warranty claim

  1. Email sales@cruiserworx.com or call or text 236-707-8227 with your order number, a description of the problem, and photos or video.
  2. We aim to reply within 24 hours. If approved, we'll send return authorization and instructions.
  3. Pack the part well. Items damaged on the way back can't be accepted.
  4. Approved refunds go back to your original payment method once the return has arrived and been inspected.

6. Refunds are calculated in Canadian dollars

All refunds are calculated in Canadian dollars (CAD), based on the CAD price of the item(s) being refunded. If you paid in another currency, the refund is sent back to your original payment method in that currency, converted from the CAD amount at the exchange rate on the day the refund is processed. Because exchange rates change, the amount you receive in your currency may be more or less than you originally paid. Currency conversion and card fees charged by your bank are not refundable.