Shipping policy

Orders ship from our shop at 7880 Express St, Burnaby, British Columbia V5A 1T4, Canada.

Handling time

Most in-stock parts ship within 1–2 business days after payment clears. Some items take longer, and we'll note this on the product page or confirm by email:

  • EVA floor mats are made to order. Allow 3–5 business days before they ship.
  • Special-order and distributor-shipped parts may ship directly from our supplier. We'll tell you the lead time.
  • Glass, bumpers, sliders, engines and other oversized items ship crated by freight, quoted after you order, or can be picked up in Burnaby.

Business days are Monday to Friday, excluding BC statutory holidays.

Rates and carriers

Live carrier rates are calculated at checkout from your address and the order's weight and size. You'll see every option and price before you pay.

  • Canada: Canada Post (Regular, Expedited, Xpresspost, Priority) and Purolator (Ground, Express).
  • United States: Canada Post, Purolator Ground U.S., FedEx and DHL Express.
  • International: Canada Post, DHL Express and FedEx International.
  • Local: free pickup in Burnaby, plus local delivery, selectable at checkout.

If checkout shows no shipping option for a heavy item, choose local pickup or contact us for a freight quote.

Currency, exchange rates, duties and taxes

Our prices are set in Canadian dollars (CAD). If you shop from outside Canada, Shopify shows prices and charges your order in your local currency where available (for example, USD), converted from CAD at the current exchange rate. Because exchange rates change, the price you see in your currency can go up or down at any time, even when our CAD price hasn't changed. The amount shown at checkout is the amount you pay.

For orders shipped outside Canada, import duties, taxes and brokerage are the buyer's responsibility unless prepaid duties are offered at checkout. Customs can add a few days to delivery.

Tracking and delivery

You'll get a tracking email when your order ships. Transit times are carrier estimates and aren't guaranteed. We're not responsible for carrier, weather or customs delays once the parcel has been handed over, but we'll chase the carrier with you.

Address errors

Please check your address at checkout. If a parcel comes back because of an incorrect address, the cost of re-shipping is the buyer's.

Damaged, lost or missing items

Report damage or missing items within 48 hours of delivery to sales@cruiserworx.com, with your order number and photos of the item and packaging. Keep the packaging until the claim is settled. Freight items: inspect the crate before signing, note any damage on the delivery receipt, photograph it, and tell us the same day.

Questions

Call or text 236-707-8227 or email sales@cruiserworx.com.